Anyone down to help with a couple installs?

roninsoldier83 · Postby **roninsoldier83** » Thu Apr 23, 2009 9:14

Well, turbo shipped (yesterday), and intake shipped (yesterday)... still nothing about the FMIC. This is what I was worried about

Colombia28 · Postby **Colombia28** » Thu Apr 23, 2009 9:14

Any way you can contact the vendor and see whats up? Light a fire under them! lol

roninsoldier83 · Postby **roninsoldier83** » Fri Apr 24, 2009 9:14

Colombia28 wrote:Any way you can contact the vendor and see whats up? Light a fire under them! lol

Yeah, I hit him up today, and this was the response I just received:

"The kit is out the door and I am just waiting on Fedex to update the number. Right now it just says shipment initiated. As soon as it shows picked up I will shoot it right over to you. thanks!"

Which, I was told Tuesday night that it would be shipped on Wednesday... if I don't have a tracking number by Monday I think I'm just going to file a dispute with Paypal and cancel the order. The FMIC was an awesome deal, but with this guy's reputation, I think I would rather just pay more money for better customer service. We'll see how it goes.

roninsoldier83 · Postby **roninsoldier83** » Fri Apr 24, 2009 9:14

FYI, the guy's site is http://www.cssperformance.com and the owner's name is Robert Jones.

roninsoldier83 · Postby **roninsoldier83** » Fri Apr 24, 2009 9:14

The real issue is that this guy ships from his supplier, so he actually doesn't send packages out himself, more like a middle man... ordinarily I HATE supplier shipping (drop shipping), and would never order from this type of thing, but I was lured in by the price. The FMIC kit has really good reviews, and costs less than half of what many FMIC kits cost... couldn't justify the extra costs for something with the same basic function, ya know? Although, I now realize the extra money was going towards customer service, as it's lacking in this case.

kingtut · Postby **kingtut** » Fri Apr 24, 2009 9:14

That sucks about the shipping. Good plan though- wait until Monday and if you don't have a tracking number in hand, pull the plug...

roninsoldier83 · Postby **roninsoldier83** » Fri Apr 24, 2009 9:14

kingtut wrote:That sucks about the shipping. Good plan though- wait until Monday and if you don't have a tracking number in hand, pull the plug...

Yeah, I don't want to have this drag out... this guy has a piss poor trader rating over on Nasioc, only like 64% positive... some people receive parts in under a week... others wait months, a couple over a year. They seemed to have been getting better (why I ordered from them), but I'm not waited a month for something I was told was in stock and would be shipped next day. Paypal has a 45 day window to dispute... which, I wouldn't give it anywhere near 45 days. Hopefully he does the right thing, and just gets it shipped out/stays on his supplier's ass about getting it out, but I'm ready to cancel just in case. We'll see I suppose.

roninsoldier83 · Postby **roninsoldier83** » Mon Apr 27, 2009 9:14

So, it's Monday.... the turbo & intake are here!! Just got a message from the wife, they both arrived via UPS

Still no FMIC.... surprise, surprise

On Friday, the guy sent me this message:

"The kit is out the door and I am just waiting on Fedex to update the number. Right now it just says shipment initiated. As soon as it shows picked up I will shoot it right over to you. thanks!"

^^^So, after hearing nothing over the weekend, I hit him up this morning... he read the message... no response after several hours.... had 3 days to get a tracking number. What a piece of shit! I doubt it's even in the mail. Paypal asks that for unreceived goods, that a person wait a week after ordering. If I don't get a tracking number by Wednesday, I'm making a dispute. What a sack of shit...

I don't understand what's so hard about actually making sure a part gets shipped out and sending a tracking number? Over the years with various cars, I've probably shipped 40+ parts to forum members, always had them shipped next day, and always sent the person a tracking number... it's really easy. I've never ran a business, so maybe there's a lot I don't understand, but it just doesn't seem that difficult. Oh well.

kingtut · Postby **kingtut** » Mon Apr 27, 2009 9:14

roninsoldier83 wrote: I hit him up this morning... he read the message... no response after several hours.... had 3 days to get a tracking number. What a piece of shit! I doubt it's even in the mail.

+1

Sounds like a shady character. In a business setting or not, honesty goes a long way, and saves both parties a lot of headaches.

GR-8 · Postby **GR-8** » Mon Apr 27, 2009 9:14

Sometimes I just don't understand. I know Cell phones and parts are way different than car parts but I would expect that something ordered from the US would get to it's destination in the US faster than something ordered from Hong Kong, or Germany or the UK.

I've had issues when ordering car parts/ phone parts from vendors in the US. Just the time it takes to receive from when I ordered. I mean I order lots fo parts and stuff from HK for phones and within a week it's here and at the same time I've ordered something from Arizona for meh car and it takes 1.5 weeks. I'll never understand that.

Hopefully it all gets handled and you get you IC quickly.

roninsoldier83 · Postby **roninsoldier83** » Mon Apr 27, 2009 9:14

Just got off the phone with the guy, and he says it should be there on Wednesday, and will try to dig up the tracking number. We'll see.

Colombia28 · Postby **Colombia28** » Mon Apr 27, 2009 9:14

If its not tell him the local Mazda club is grabbing their pitchforks!

roninsoldier83 · Postby **roninsoldier83** » Mon Apr 27, 2009 9:14

LOL will do

roninsoldier83 · Postby **roninsoldier83** » Mon Apr 27, 2009 9:14

I received a couple things in the mail today

roninsoldier83 · Postby **roninsoldier83** » Thu Apr 30, 2009 9:14

So, the FMIC never came.... big surprise. What a POS. He said previously that it would be here on Wednesday, so I gave him until today. It didn't come, so I kept my word to myself, and made the following post:
http://forums.nasioc.com/forums/showthread.php?p=26555584&posted=1#post26555584

I also made a Paypal dispute that I escalated to a claim so I could begin the process of getting my money back.

Surprise, surprise... that actually prompted a response from him. We had the following PM conversation:

CSS Performance wrote:
roninsoldier83 wrote:
CSS Performance wrote:
roninsoldier83 wrote:Rob,

Please read the following as I don't feel like typing it again, and you don't feel like responding to me:

http://forums.nasioc.com/forums/showthread.php?p=26555584&posted=1#post26555584

I would like either a tracking number or a full refund. Please resolve this issue. Thank you.

-Brandon

I never knew I ignored you. I cannot be everywhere at once. I cannot be online all day and Im sorry if I missed your message. I am disappointed that it came to this. I thought we were still straight. Either way I will call you in a bit and let you know whats up. thanks

I understand you can't be everywhere at once. All I've asked for is a tracking number. If it was sent out last Friday, this is an easy fix. What would you do man? I sent you an email, I tried calling a couple times, PM's on Nasioc... maybe you have someone who works for you that checks your messages & deletes them without you knowing it, if so, I would consider finding other means of help.

I'm also disappointed that it came to this, it really should be a simple transaction. Prior to ordering from you guys, every PM I ever sent was responded to, in a timely manner. I'm not expecting immediate responses here, I know you're a business man & have things to do, but right after I ordered, over half my PM's were ignored... come on man.

I'm only asking for 1 or 2 things: a tracking number showing it's actually on it's way to my home, or a refund. If you haven't already shipped it for some odd reason, that's ok, I just want my refund. Either way, I'll edit/delete my post in the review thread if you would like, but I would like a resolution. Thanks.

-Brandon

Brandon,
My guy dropped the ball which mean in essence I dropped the ball. I thought it was out but it was not. Here is the tracking info. We shipped it with fedex home delivery so it would be there saturday per fedex.
A FedEx Home Delivery® shipment of 53 LBS to BRANDON MEADOWS has printed.

The FedEx tracking number is 827487710002750
Please drop the dispute and edit your post at your earliest convenience after the tracking updates int eh fedex system.
Thanks

^^^Big shocker there... I can't believe I had to make a negative post over on Nasioc and file a Paypal dispute/claim just to get him to look into this and find it hadn't shipped. What a f***ing hassle. I will never recommend this company to anyone again... but, at least it's been taken care of.

Anyone down to help with a couple installs?

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