Returns Policy
• A Return Merchandise Authorization (RMA) number must be issued before any returns can be made. Returns sent without prior authorization will not be processed and will be returned at the customers expense.
• Returns will be allowed only within 14 calendar days of the receipt of your product(s). This will be verified through shipping (ie., tracking number).
• An issued RMA number does not automatically imply a replacement or refund. All products will be inspected either by us or the manufacturer based on customer claims before any refunds are issued.
• Merchandise must be NEW, unused, and in original sellable condition. Merchandise showing signs of having been opened, installed, modified, mounted, scratched, painted, or defaced will not be accepted. It is the responsibility of the customer/installer to verify the correct fitment and/or vehicle application BEFORE installation. If the condition of the returned merchandise does not meet these requirements, it will be returned at the customers expense.
• For fitment issues, the customer must first contact the manufacturer of the product for verification before a return can be authorized. If the manufacturers contact information can not be located, please contact us.
• Returns must be sent prepaid and insured by the customer. It is also recommended that a tracking number be obtained.
• No returns on special order items.
• Returns on non-defective items are assessed a 15% restocking charge.
• Once the returned item has been received, please allow 7 working days for your return/exchange to be processed.
• Original shipping and handling charges are non-refundable. This includes shipping and handling charges incurred by Dabears2k that were not charged to the customer (ie., if free shipping was offered).
• Refunds for all authorized returns are issued as store credit. However, the customer may also request a refund via the original payment method (ie., credit card, PayPal) or company check. If a refund is provided by any means other than store credit, a 10% processing fee will be assessed in addition to the shipping and handling charges.
• These criterias are also applicable to unapproved, refused shipments.
thats 25% in fee's just an FYI from Dabears's website... i'd be careful
