JOB: Technical Software Support

[I`m Batman]

I am one of the developers here and we are looking for a (VERY GOOD) Technical Software Support person. Go to https://careers.datacard.com/ and look for Job ID 3185 and apply.

This is a great position because I used to do it myself before I moved into development. A lot of traveling, and it's fun to meet new people (customers).

You will be working in all kinds of networking (security) environments at the customer's site, so networking skills is a must along with VERY good troubleshooting skills and ability to learn and pick things up very quickly. More and more people are going virtual, so experience in those technologies are nice. (VMWare, Hyper-V, Citrix, etc.)

I was told by the Support department that the salary starts around 52K +- on experience. They have hired a few duds in the past, I don't want that to happen again.

Hope to see someone from CMZC here!


Technical Software Support Specialist - Denver, CO Req 3185

Datacard Group empowers financial institutions, government agencies and other enterprises in more than 150 countries to securely issue and personalize financial cards, passports, national IDs, employee badges, mobile payment applications and other credentials. Our flexible solutions enable Secure Issuance Anywhere™, which helps both public and private enterprises succeed in a global, digital and increasingly connected marketplace. Datacard is the world's best-selling brand of secure issuance solutions. For information, visit http://www.datacard.com. Follow us on Twitter, YouTube and LinkedIn.

Position Purpose:

The Technical Software Support Specialist is responsible for the installation, administration, and ongoing support of CardWizard Solutions on customer server hardware, Windows Active Directory/ DNS/ WINS/DHCP, as well as Windows 2003/2008Servers in web, application and database environments to our customers in the US and channel partners around the world.

Responsibilities:
Technical Phone Support50%
· Act as a point of escalation for technical issues that customers and technicians are unable to solve.
· High availability for customer contact to ensure timely and accurate response to all inquiries.
· Responds to inquiries for support requests from customers, distributors and Sales people in a timely manner
· Utilizes phone, email and remote connections to investigate customer issues
· Diagnoses underlying cause of customer complaints or performance issues
· Create and maintain documentation to assist in future problem resolution
· Resolves customer issues escalated from on-site technicians, distributor service technicians or other technical support specialists, escalating to engineering for additional support when needed thru GIT
· Support end-user installations, configurations, updates and migrations through problems. Act as direct contact with internal and external customers.
· Provide 24/7 on-call support after hours
· Provide cross training to other colleagues.

Customer Installation and Training40%

Provide onsite installation of CardWizard solutions onto existing customer server systems
Delivering software operations training for customers and IT personnel
Interact with System Administrators to apply software patches and perform upgrades to existing customer systems.

· Provides remote installation support for hardware and software as requested

Learning and Development10%
· Participate in company sponsored personal development and quality initiatives
· Complete all company training and development courses required by Datacard
· Reads journals or other market sources to ensure knowledge of market changes and or advances

Basic Qualifications:
· Excellent verbal communications and customer skills
· Associates degree in Information Technology or equivalent
· 3+ years of experience in an IT environment
· Proficient problem solving and troubleshooting skills
· Experience in general networking technologies and concepts
· Experience configuring and maintaining Windows Server 2000/2003/2008 associated tool and utilities.
· Willingness and ability to work flexible hours and travel up to 50%
· Previous experience in a customer service environment

Preferred Qualifications:
· Previous job experience in the Financial Institution industry
· Advanced technical education
· Professional technical certification such as A+, MCSA, MCSE or similar
· Networking and/or Software Certificates such as Network+ and CCNA

SQL, IIS, TCP/IP, VMware, Cisco, SAN, LAN/WAN knowledge and experience
Experience supporting remote and mobile users and computing/communications
Experience with systems backup and recovery technologies


Travel Requirements:
Up to 50%

[erod550]

Sounds like a fun job. If I didn't already love my current job (developing from home) and lived in Denver I'd consider jumping on it.

[kingtut]

If I had any skills, I too, would consider jumping on this. Oh...and *if* I liked traveling-- which I don't.

Fack.

[~Barn~]

Good luck finding your man (or woman)!

[Huzer]

Is that travel local or overnight? Just for the sake of clarification.

[kingtut]

Local travel = jumbo shrimp

[kingtut]

Is that travel local or overnight? Just for the sake of clarification.

Local travel = jumbo shrimp

It's bad joke Thursday; fyi.

[I`m Batman]

Is that travel local or overnight? Just for the sake of clarification.

Normally fly out Monday morning and come back Friday, if in the US. If International, anything goes depending on the job. I've stayed in Saudi for about 2 weeks before. Also went to Hawaii for a week twice and only worked for a day and a half.

International trips don't come up often. Because we have partners out there to do it.

[I`m Batman]

By the way, the office is in DTC. I-25 and Dry Creek.

[Learjet45]

Do you work over there Batman? Because I live right over there...

[I`m Batman]

Yes, I do.

[I`m Batman]

Looks like the new Job ID is 3257.

[Regulator]

Whats the salary cap? Just curious

[I`m Batman]

Whats the salary cap? Just curious

I have no idea.