Postby DJ » Wed Jul 10, 2013 9:14
I have been getting the run around and alot of excuses from the dealer. So today i called mcdonald Mazda asked for chase at Mazda service. Chase at volvo answers the phone. I ask for chase at Mazda he says sure puts me on hold some other guy from Hyundai answers the phone i again ask for chase at Mazda they proceed to put me on hold for another 10 minutes. Finally chase from Mazda answers the phone and i ask him did i just talk to you 15 minutes ago and ask you for chase at Mazda and you put me on hold for you to answer 15 minutes later. He says yes. I exploded on him. I asked why my car wasnt done. He says parts werent ordered yet they werent ordered even though i had authorized repairs on the vehicle. I explicitly told him last week i Didnt care what they problems were i just wanted it fixed quickly. Knowing what the problem was on Friday of last week and failing to order parts is unacceptable. My friend who is a tech there explained the car had been sitting and not been touched since Friday. Even though Saturday the rep told me it was still being diagnosed. So after i had asked chase when my car was to be completed he hung up on me. Upon calling his direct extension twice and getting his voice mail. I called the regular service department and a women promptly answered and said David we Will have your car Friday parts are ordered theyre out of state we assure it Will be done Friday needless to say i wont return to mcdonald
~David
2008 Mazdaspeed 3 True Red
PTE 5858
JMF intake manifold
Overspeed motorsports built engine
Cpe exhaust manifold
Blah blah blah insert 15k more in mods here
2008 Mazdaspeed 3 Cosmic Blue
Some mods but nothing crazy yet.