Fast-forward to last week, Friday, 11/13.... Still nothing from MAC or Shay in particular. I figure the part is either on backorder (unlikely), or they've just spaced me out. I call and again talk with a seemingly nice enough guy named "Adam". Sure enough he finds my part and w/out going into too much conversation about the lack of call to me, I tell him I'll go pick it up sometime soon.
So now fast-forward to today, 11/18. I stop by MAC to get my part. They're dealing with another customer before me, and as a side-conversation, the woman asks what today is, as she's writing out her check. Shay tells her that it's the 17th, and I politely interject that today is actually the 18th. She then calls her boss "Bill" into the office to explain to him that she has been writing up all of today's Work Orders as 11/17, and he tells her that this must be due to somebody "not shutting it down properly, last night". If you're scoring at home, these are red flags number 3 and 4, of about 7 total.
So finally it's my turn to deal with these folks, get my stuff, and bail. I tell her that I'm here to pick up a part, and give her my name, and before I say anything about anything, Shay tells me[font=Verdana] "I wasn't the one who called you when it came in, because I was sick that day."I of course, in turn, tell her that nobody actually contacted me, but rather I called in and talked with Adam who told me they had it. Either-way, not a big deal, but it was a very telling way for her to start the conversation, considering I hadn't even mentioned anything.[/font]
Anyway... Finally the part is in my hand, Bill is still hovering around, due to the whole Work Order Date abortion from earlier, and as I'm about to thank them and leave, she stops me to tell me that I owe them a small amount still. She says that I wasn't charged "freight", but that it's only like $2.80 or something. No longer in amazement at this point, I audibly sigh, and tell them that I was under the impression I paid for the part in full when, I ordered it on the phone. Bill then interjects that [font=Verdana]"Well I still have to pay tax on this.", at which point I'm wondering who is the biggest mouth-breather in this group. Is it freight or is it sales tax?!?[/font]
I finally decide to skip down to brass tax and address Bill directly, and tell him that I'd appreciate it if they waive whatever it is they're considering collecting from me, due in no small part, to the fact they never called me to tell me the part was here, and that up until now, nobody had made any mention that I might owe a balance when I come in to pick it up. I stop short of saying[font=Verdana] "In light of the fact that I may actually consider doing business with you clowns again...."[/font]
Bill talks to Shay and they jibber jabber about applying this-n-that discount and charging me cost, and blah-blah-so-on-and-so-forth. Eventually he says.... "It looks like we can get it, so that it's only $0.79." I chuckle of course, and ask them both in as serious a tone as I can muster "Do you really want to charge my debit card seventy-nine cents?" I'll spare you the part where he goes on to question me about whether or not I had cash on me.
Well... at the end of the ordeal, they eventually concede to the fact that they've dropped the ball on this transaction, more times than they probably care to have me recount, and quite frankly, if it weren't for me, today would still be Wednesday, November 17th for them.
So yeah.... Consider your tolerance for having your patience tested, before doing business with MAC Autosports. They may verywell be good at the wrench-end of the stuff they do, but outside of that, I wasn't very impressed with what should have been, the simplest of purchases.
Oh yeah... Thanks for letting me vent, too. =)
